This policy explains when you can cancel a service paid for on this website and how refunds work. Payments are received by Vishwajeet, who also handles all cancellations and refunds. It forms part of our Terms & Conditions.
1. How to cancel or request a refund
Email techyvishwajeet@gmail.com or WhatsApp/call +91 80810 48515 with your name, the email or phone used for payment, and your order ID or payment ID. We confirm receipt within 1 working day.
2. Cancellation windows
| Service | Full refund if you cancel | After that |
|---|---|---|
| Paid consultation or IT consulting session | Up to 24 hours before the scheduled session, or any time before a session is scheduled | Can be rescheduled once at no cost; no refund after the session has taken place |
| Website, app, business system or automation projects | Within 48 hours of payment, as long as design or development work has not started | Refund of the amount paid minus the value of work already completed, based on the project milestones shared with you. No refund after final delivery and approval |
| Maintenance & support (monthly) | Within 48 hours of payment, if no support work has been done that month | No refund for the current month. Plans do not renew automatically, so you are never charged again unless you pay for another month |
Where a written quote or agreement for your project sets out different milestones or cancellation terms, those terms apply in addition to this policy.
3. When we will always refund in full
- We are unable to start or deliver the service you paid for.
- You were charged more than once for the same order (duplicate payment), or paid more than the amount agreed with us; the excess is refunded.
- A payment failed but the amount was debited from your account. Such amounts are usually reversed automatically by your bank or by Razorpay; if not, contact us and we will refund it.
4. Refund timeline and method
Approved refunds are processed within 5 to 7 working days of approval, to the original payment method used (card, UPI, bank account or wallet) through Razorpay. Depending on your bank, it may take a few more days for the amount to appear in your account. We do not refund in cash or to a different account.
5. Non-refundable amounts
Third-party charges paid on your behalf with your approval (such as domain registration, paid themes or plugins, or app store fees) cannot be refunded once purchased.
6. Grievances
If you are not satisfied with how your request was handled, contact our Grievance Officer, Vishwajeet, at techyvishwajeet@gmail.com or +91 80810 48515 (Monday to Saturday, 10:00 AM to 7:00 PM IST (closed on Sundays and public holidays)). We acknowledge complaints within 48 hours and resolve them within 30 days. This policy is governed by the laws of India.